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The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services

The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services
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Year:    2019

Author:    Conrad, Alexander, Neuberger, Doris, Peters, Florian, Rösch, Fabian

Credit and Capital Markets – Kredit und Kapital, Vol. 52 (2019), Iss. 3 : pp. 295–321

Abstract

This paper investigates which socio-economic and demographic factors influence the demand for digital access to financial services. For this purpose, customer data from all public savings banks in Germany are linked with socio-economic and demographic data at regional level. As a result, attributes can be identified that promote a so-called informational divide. The risk of such a divide is comparatively high in rural, sparsely populated areas with a high average age of the population and in regions with a relatively low average formal education level. Here, people could lose access to basic financial services as a basis for economic and social participation as a result of ongoing digitisation.

Journal Article Details

Publisher Name:    Global Science Press

Language:    English

DOI:    https://doi.org/10.3790/ccm.52.3.295

Credit and Capital Markets – Kredit und Kapital, Vol. 52 (2019), Iss. 3 : pp. 295–321

Published online:    2019-07

AMS Subject Headings:    Duncker & Humblot

Copyright:    COPYRIGHT: © Global Science Press

Pages:    27

Keywords:    financial services digitalisation digital divide informational divide savings banks regional comparison G21 L32 L38 L86 O33 R12 R20 R51

Author Details

Conrad, Alexander

Neuberger, Doris

Peters, Florian

Rösch, Fabian

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Section Title Page Action Price
Alexander Conrad et al.: The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services 1
Abstract 1
I. Introduction 1
II. Review of Related Literature 3
III. Hypotheses 5
IV. Data and Estimation Approach 7
1. Data Set 7
2. Measurement of Financial and Internet Literacy 8
3. Descriptive Statistics 9
4. Heatmap of Informational Divide 1
5. Regression Models 1
V. Results 1
1. Regression Results 1
2. Evaluation of the Hypotheses 1
3. Limitations 2
VI. Conclusions and Outlook 2
References 2
Appendix 2