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Global Business Services als ­Transformationstreiber: Eine Fallstudie der heutigen Möglichkeiten von Shared Services

Global Business Services als ­Transformationstreiber: Eine Fallstudie der heutigen Möglichkeiten von Shared Services
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Year:    2022

Author:    Christophers, Lars, Klimkeit, Dirk

Der Betriebswirt, Vol. 63 (2022), Iss. 1 : pp. 13–26

Abstract

Many companies struggle to successfully manage transformation. We found that shared services organizations (SSO) can be effective drivers of corporate transformation. We provide guidance on how companies can harness the potential of shared services to drive transformation by integrating the SSO, Global Process Owner and Chief Transformation Officer into an appropriate governance structure.

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Journal Article Details

Publisher Name:    Global Science Press

Language:    German

DOI:    https://doi.org/10.3790/dbw.63.1.13

Der Betriebswirt, Vol. 63 (2022), Iss. 1 : pp. 13–26

Published online:    2022-01

AMS Subject Headings:    Duncker & Humblot, Deutscher Betriebswirte-Verlag GmbH

Copyright:    COPYRIGHT: © Global Science Press

Pages:    14

Author Details

Christophers, Lars

Klimkeit, Dirk

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  13. Howcroft, Debr/Richardson, Helen (2012): The back office goes global. Exploring connections and contradictions in shared service centres. In: Work, employment and society 26 (1), S. 111–127.  Google Scholar
  14. Jäckle, Joachim/Wolf, Sebastian (2013): Shared Services as Integrated Business Partners Manage End-to-End Processes. In: Frank Keuper/Kai-Eberhard Lueg (Hg.): Finance Bundling and Finance Transformation. Shared Services Next Level. Wiesbaden: Springer Fachmedien Wiesbaden, S. 293–314.  Google Scholar
  15. Kearney (2019): Digital resonance: the new factor influencing location attractiveness. The 2019 Kearney Global Services Location Index. Online verfügbar unter https://www.kearney.com/digital/gsli/2019-full-report, zuletzt geprüft am 13.08.2021.  Google Scholar
  16. Klimkeit, Dirk (2019): Global Business Services. In: Intelligent Sourcing (Summer 2019), S. 26–37.  Google Scholar
  17. Mezihorak, Petr (2018): Competition for control over the labour process as a driver of relocation of activities to a shared services centre. In: Human Relations 71 (6), S. 822–844.  Google Scholar
  18. Obwegeser, Nikolaus/Yokoi, Tomoko/Wade, Michael/Voskes, Tom (2020): 7 Key Principles to Govern Digital Initiatives. In: MIT Sloan Management Review 61 (3), S. 1–9.  Google Scholar
  19. Reeves, Martin/Faeste, Lars/Whitaker, Kevin/Hassan, Fabien (2018): The Truth about Corporate Transformation. In: MIT Sloan Management Review 59 (3), S. 1–7.  Google Scholar
  20. Richter, Philipp Clemens/Brühl, Rolf (2017): Shared service center research: A review of the past, present, and future. In: European Management Journal 35 (1), S. 26–38.  Google Scholar
  21. SSON (2020): State of the Global Shared Services Industry Report 2020. Value Proven. Every Day. Online verfügbar unter https://www.ssonetwork.com/global-business-services/reports/sson-state-of-the-global-shared-services-industry-report-2020, zuletzt geprüft am 12.08.2021.  Google Scholar
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Section Title Page Action Price
Lars Christophers / Dirk Klimkeit: Global Business Services als Transformationstreiber: Eine Fallstudie der heutigen Möglichkeiten von Shared Services 1
Abstract 1
Zusammenfassung 1
Shared Services und Global Business Services 2
SSOs und Transformation 3
Fallbeispiel: Alcon Corp. 5
Die Rolle von SSO bei der Transformation von Unternehmen 8
Effizientes Funktionales Back-Office 8
Stationäre GBS-Organisation 9
Funktionaler Transformationstreiber 9
GBS als Motor der Unternehmenstransformation 1
Empfehlungen 1
Allgemeine Empfehlungen 1
GBS als Motor der Unternehmenstransformation 1
Literatur 1